Frequently Asked Questions
Faith Art Box of the Month: Auto Ship
How does Auto Ship membership work?
Ordering / Billing
When will I be billed?
Why was I charged sales tax?
Shipping / Returns
When will my order be shipped and how much is shipping?
Is my shipment lost?
Can I return my order?
What if my order is damaged?
What if my shipment is missing an item?
FAITH ART BOX OF THE MONTH: AUTO SHIP
HOW DOES MEMBERSHIP WORK?
Our Auto Ship option provides you with automatic billing and shipment of each month's kit at retail price of $22.50 (effective April 12, 2022) plus shipping. Creative Retreat Kits by Danielle Young Designs, LLC will continue billing until the customer cancels. Cancel anytime in your "Manage Subscriptions" portal. Kits begin shipping between the 5th and the 7th of each month via USPS First Class unless this date range falls on a weekend or holiday.
WHEN AND HOW WILL I BE BILLED?
We have two payment options: credit card or PayPal. Monthly kits are billed on the 5th of each month. Auto Ship kits will continue billing until customer cancels.
WHAT ARE THE SHIPPING COSTS?
Shipping is based on weight and starts at $5.00 within the United States. Shipping to Canada begins at $14.00. Shipping rates are subject to change without notice.
CAN I SKIP A KIT?
Unfortunately, we cannot allow customers to 'skip' a month, but Auto Ship kits can be cancelled at anytime.
HOW DO I CANCEL?
If for any reason you need to cancel your Auto Ship kits, you may do so in your 'Manage Subscriptions' panel within your shop account. Simply click 'Cancel' to cancel future billing. Back to top
STORE PURCHASES
When will I be billed?
Why was I charged sales tax?
When will my order be shipped and how much is shipping?
Is my shipment lost?
Products are shipped out within 3 business days via USPS First Class Mail or upgraded Priority Mail (domestic only), and we will gladly provide a tracking number for each purchase. Please email hello@creativeretreatkits.com to request your tracking number if you have not already received it. Shipments are declared "lost" if they are not received within 30 days (U.S.) of shipping. If you have not received your package within this time frame, please email hello@creativeretreatkits.com. Back to topCan I return my order?
What if my order is damaged?
If your order is damaged, please email hello@creativeretreatkits.com within 10 days of receipt. Please include photos of the damage as well as the outside packaging, if applicable. If the item(s) is available, we will send a replacement out to you immediately. If the item is out of stock, a store credit will be issued to you. Back to top
What if my shipment is missing an item?
If you find your shipment is missing an item, please email hello@creativeretreatkits.com. If the item(s) is available, we will send a replacement out to you immediately. If the item is out of stock, a store credit will be issued to you. Back to top
REWARDS PROGRAM
Please see the black "Earn Rewards" tab to access your Rewards panel. This tab will be found on the far left side of your screen on a desktop, or at the bottom of your screen on a mobile device.
HOW CAN I EARN POINTSYou can earn points through purchases and referring your friends!
WHAT CAN I REDEEM MY POINTS FOR?
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. 500 Points = $5.00 off your next purchase. However, rewards and coupon codes cannot be used toward Auto Ship products.
HOW DO I REDEEM MY POINTS?
Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view your reward options and click the 'Redeem' button to redeem your reward.
HOW DO I CHECK MY POINTS BALANCE?
Your up-to-date points balance is always displayed in the top of this popup.
DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!
HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?
You should receive points in your account instantly once you complete a promotion!
DO MY POINTS EXPIRE?
Nope! Your points will never expire.
WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
HOW MANY POINTS AM I ALLOWED TO REDEEM AT ONCE?
As many as you'd like! If you've got them, we want you to use them. However, you may only use one coupon code at a time. 500 points = $5 coupon code, 1,000 points = $10 coupon code. If you need to redeem your points (more than 1500) for a value greater than $10, please email hello@creativeretreatkits.com. We will gladly assist!
WHAT IF I'M MISSING CREDIT FOR A PURCHASE?
If you don't immediately see your activity show up in your account, please get in touch and we'll help you out! Just keep in mind that on rare occasions, it may take 1 - 2 business days for activity to post to your account.
I'M VERY CLOSE TO A REWARD THAT I WANT. CAN I BUY EXTRA POINTS TO GET THERE?
Unfortunately, we currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab. Back to top