Frequently Asked Questions
Ordering / Billing
Shipping / Returns
EMBELLISHMENT KIT SUBSCRIPTIONS
HOW DOES MEMBERSHIP WORK?
Our subscription option provides you with automatic billing and shipment of each month's kit as well as 10% savings from our kit's retail price of $14.99. For $13.49 plus $5.00 flat rate shipping (U.S. including Puerto Rico and APO addresses), new subscriptions require a 3 month minimum commitment and will continue billing until the subscriber cancels. Subscriber kits begin shipping between the 5th and the 7th of each month via USPS First Class unless this date range falls on a weekend or holiday.
WHEN AND HOW WILL I BE BILLED?
We have two payment options: credit card or PayPal. Subscribers are billed on the 5th of each month. If you subscribe after this date, you may choose to prepay for the following month's collection and make a one-time purchase of the current kit. New subscriptions require a 3 month minimum and will continue billing until subscriber cancels.
WHAT ARE THE SHIPPING COSTS?
Shipping is based on weight and starts at $5.00 within the United States, $10.00 for Canada and $14.00 for all other destinations. Shipping rates are subject to change without notice.
CAN I SKIP A KIT?
Unfortunately, we cannot allow subscribers to 'skip' a month.
HOW DO I CANCEL A SUBSCRIPTION?
If for any reason you need to cancel your subscription, please send an email with 'Cancellation' in the subject line to email@example.com at least 30 days in advance. For example, if cancellation notice is given on January 6th the last kit you will receive and be charged for is the February kit. If you choose to cancel your subscription before your minimum three month commitment has been fulfilled, you may incur an additional $8 early cancellation fee. Back to top
When will I be billed?
we will work with you to replace the items you ordered. Back to top
Can I return my order?
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You can earn points through purchases and referring your friends!
WHAT CAN I REDEEM MY POINTS FOR?
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. 500 Points = $5.00 off your next purchase. However, rewards and coupon codes cannot be used toward subscribe and save products.
HOW DO I REDEEM MY POINTS?
Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view your reward options and click the 'Redeem' button to redeem your reward.
HOW DO I CHECK MY POINTS BALANCE?
Your up-to-date points balance is always displayed in the top of this popup.
DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!
HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?
You should receive points in your account instantly once you complete a promotion!
DO MY POINTS EXPIRE?
Nope! Your points will never expire.
WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
HOW MANY POINTS AM I ALLOWED TO REDEEM AT ONCE?
As many as you'd like! If you've got them, we want you to use them. However, you may only use one coupon code at a time. 500 points = $5 coupon code, 1,000 points = $10 coupon code. If you need to redeem your points (more than 1500) for a value greater than $10, please email firstname.lastname@example.org. We will gladly assist!
WHAT IF I'M MISSING CREDIT FOR A PURCHASE?
If you don't immediately see your activity show up in your account, please get in touch and we'll help you out! Just keep in mind that on rare occasions, it may take 1 - 2 business days for activity to post to your account.
I'M VERY CLOSE TO A REWARD THAT I WANT. CAN I BUY EXTRA POINTS TO GET THERE?
Unfortunately, we currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab. Back to top